Traditional Indian Home Cooking by a 

Michelin star chef

We would recommend defrosting the contents of your box in the fridge or microwave prior to re-heating/cooking. For the marinated meats, including our leg of lamb we would recommend that this is done overnight. Once defrosted please follow the cooking instructions provided on our website.

As long as there are still ice-crystals present in the food then it is safe to freeze. As we are constantly producing food, occasionally we only have time to chill before our courier comes to pick up. However chilled trays can still be frozen once you receive your delivery.

The instructions for each box can be found on the Instructions & Allergens page, then by clicking on the box you have received. This is also where you will find the key to each of the coloured sleeves in your box.

A key to all the numbered coloured sleeves in your box can be found on our Instructions & Allergens page.

Unfortunately once your order is processing we are not able to add to or amend it. If you do need to reschedule your box we may be able to accommodate and it is best for you to email in via our Contact page.

We do not currently have the facility to add personal messages to our boxes, however if you are looking to give an Aktar@Home box as a gift you may be interested in one of our gift cards, which have an option for adding a note to the recipient.

Yes, you can redeem any remaining gift card value on a new order, by imputing your 16-digit gift card code.

Our gift vouchers are valid for 3 months from delivery.

Please check that you are adding your 16-digit gift voucher code to the gift voucher, rather than the coupon section of the checkout. If the issue persists please contact us via our Contact page and one of the team will be happy to assist.

Our product is not VAT-able and therefore we are not able to offer VAT invoices.

We package all our boxes so that they will withstand up to 48 hours in the courier system, as DPD does sometimes incur delays. Each item is sealed individually within our boxes. We also use eco WoolCool to insulate our boxes against outside temperatures and ice packs to insure the interior of the box maintains a steady temperature. It is normal for the ice packs to melt somewhat during the delivery process. This can sometimes cause a little condensation/water damage to the outside of the box/packaging but should not affect the product inside. If you do have any enquiries regarding a delayed box it is best to email us directly via our Contact page.

It is natural for the ice packs to melt somewhat during the delivery process and this should not affect the food inside the box.

All of our pre-designated boxes (such as the Mixed box) are packed to fit snugly within one shipping box, for which DPD charges a flat fee of £8 to deliver. If you would like to add any additional items to the Mixed box they will have to be packed in a new shipping box and therefore incur a second delivery fee (you can get up to 8 curries per box). Unfortunately DPD does not allow for combined postage even if it is going to the same address.

All of our curries are suitable for a halal diet.

We can sometimes make amendments to create a no beef Mixed Curry box, if this is something that you would like to order it is best to email us directly via our Contact page.

We can sometimes make amendments to create a no dairy Mixed Curry box, if this is something that you would like to order it is best to email us directly via our Contact page.

Unfortunately we are not able to offer NHS discounts, however we do have special offers and competitions from time to time, so it is best to keep a lookout on our social media pages and for our email mailers.

Unfortunately this is not something that we currently offer.

Our minimum spend is £45 per order.

Aktar@Home does not have a direct phone number. The best and quickest way to contact us is via email on our Contact page. We always aim to respond to all queries as quickly as possible, however please be aware that we are only available Monday to Saturday.

Our operation hours are Monday to Saturday 10am until 6pm.

Once you have added the item(s) that you would like to your basket and headed to the checkout stage you will see a drop down calendar with all of the available delivery dates. Simply select the one that works best for you. We keep our calendar open for up to six months ahead should you wish to order in advance.

We would recommend you place your order no later than 4 days before your chosen delivery date to avoid any possible disappointment.

Unfortunately we do not have the facility to schedule specific delivery times with our courier. However once your order is on its way you should receive your one hour delivery window (this will most likely be on the delivery morning).

This is generally no problem, however if you do need to make any changes to the delivery address for your order please email us directly via our Contact page.

If for any reason you do need to cancel your order please contact us directly via our Contact page.

You now no longer need to log in to place a new order with us. If you would still prefer to log in and your details are not being recognised please be aware that for any returning customers from orders prior to 12/12/2021 you will need to create a new account with us. Once your new account has been created you should be able to view your log in without issue. This is also where you will view your previous orders. If after you have created your new account you are still experiencing any difficulty in logging in, please contact us via our Contact page.