FAQ'S

Unfortunately we do not have the facilities to make bespoke Mixed Curry boxes, however if you are sure of the curries that you would like to receive you may prefer to place your order from the selection of individual curries that we offer.

We would recommend that our Mixed Curry box very comfortably serves 8 people.

All of our food is blast frozen before being sent out and is packaged in eco WoolCool insulation with ice packs. On the rare occasions that we do have to supplement stock and cook on the day of shipment some of the curries may be delivered fresh and chilled rather than frozen. However they can still be stored in exactly the same way (either in the fridge or freezer). If you are at all unsure after receiving your box, please feel free to contact us via our Contact page.

As long as you have not already tried to reheat/fully defrost the contents of your box they are fine to store in the freezer until the best before date shown on the curry sleeve. Alternatively, all of our food is fine to store in the fridge for three days after delivery.

We would not recommend freezing anything that has already been fully defrosted or re-heated.

We would recommend defrosting the contents of your box in the fridge or microwave prior to re-heating/cooking. For the marinated meats, including our leg of lamb we would recommend that this is done overnight. Once defrosted please follow the cooking instructions provided on our website.

The instructions for each box can be found on the Instructions & Allergens page, then by clicking on the box you have received. The Instructions and Allergens page also provides Data Sheets which offer full ingredients lists and nutritional information for all of the dishes that we offer.

Unfortunately once your order is processing we are not able to add to or amend it. If you do need to reschedule your box we may be able to accommodate and it is best for you to email in via our Contact page.

We do not currently have the facility to add personal messages to our boxes, however if you are looking to give an Aktar@Home box as a gift you may be interested in one of our gift cards, which have an option for adding a note to the recipient.

Yes, you can redeem any remaining gift card value on a new order, by imputing your 16-digit gift card code.

Our gift vouchers are valid for 12 months from delivery.

Please check that you are adding your 16-digit gift voucher code to the gift voucher, rather than the coupon section of the checkout. If the issue persists please contact us via our Contact page and one of the team will be happy to assist.

Our product is not VAT-able and therefore we are not able to offer VAT invoices.

We package all our boxes so that they will withstand up to 48 hours in the courier system, as DPD does sometimes incur delays. Each item is sealed individually within our boxes. We also use eco WoolCool to insulate our boxes against outside temperatures and ice packs to insure the interior of the box maintains a steady temperature. It is normal for the ice packs to melt somewhat during the delivery process. This can sometimes cause a little condensation/water damage to the outside of the box/packaging but should not affect the product inside. If you do have any enquiries regarding a delayed box it is best to email us directly via our Contact page.

It is natural for the ice packs to melt somewhat during the delivery process and this should not affect the food inside the box.

All of our set boxes (such as the Mixed box) are packed to fit snugly within one shipping box, for which DHL charges a flat fee of £10 to deliver as well as the cost of our packaging rising to over £6 per box. If you would like to add any additional items to the Mixed box, they will have to be packed in a new shipping box and therefore incur a second delivery fee (you can get up to 8 curries per box). Unfortunately, DHL does not allow for combined postage even if it is going to the same address.

We can sometimes make amendments to create a no beef Mixed Curry box, if this is something that you would like to order it is best to email us directly via our Contact page.

We can sometimes make amendments to create a no dairy Mixed Curry box, if this is something that you would like to order it is best to email us directly via our Contact page.

Unfortunately we are not able to offer NHS discounts, however we do have special offers and competitions from time to time, so it is best to keep a lookout on our social media pages and for our email mailers.

We do now offer an Event Catering range suitable for larger bookings. Please email us directly for more information.

Our minimum spend is £35 per order.

Aktar@Home does not have a direct phone number. The best and quickest way to contact us is via email on our Contact page. We always aim to respond to all queries as quickly as possible, however please be aware that we are only available Monday to Friday.

Our operation hours are Monday to Friday 10am until 6pm.

Once you have added the item(s) that you would like to your basket and headed to the checkout stage you will see a drop down calendar with all of the available delivery dates. Simply select the one that works best for you. We keep our calendar open for up to six months ahead should you wish to order in advance.

We would recommend you place your order no later than 4 days before your chosen delivery date to avoid any possible disappointment.

Unfortunately we do not have the facility to schedule specific delivery times with our courier. However once your order is on its way you should receive your one hour delivery window (this will most likely be on the delivery morning).

This is generally no problem, however if you do need to make any changes to the delivery address for your order please email us directly via our Contact page.

You now no longer need to log in to place a new order with us.

If for any reason you do need to cancel your order please contact us directly via our Contact page.